Returns & Exchanges
At Fiorelli, we want you to be completely enamored with your new accessories, which is why we offer a seamless 30-day return policy for all unused items. If your purchase isn't quite right, we are here to ensure your exchange or refund process is effortless and transparent.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the dust bag is included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing