Frequently Asked Questions
Everything you need to know about your Fiorelli shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags are attached to receive a full refund.
How do I care for my Fiorelli handbag?
To maintain the quality of your bag, wipe it with a soft damp cloth and store it in the provided dust bag when not in use. Avoid prolonged exposure to direct sunlight or moisture.
Are your materials sustainably sourced?
Fiorelli is committed to ethical fashion. We use high-quality synthetic leathers and recycled linings to ensure our products are both durable and environmentally conscious.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.